Job Description

  • The Technical Account Manager will be an extended part of client’s technical team ensuring automation solutions are running effectively
  • Assist customers in resolving their technical challenges including provision of infrastructure installation, upgrade planning and oversight
  • Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions
  • Assist in technical support for customers to support pre-sales and post-sales processes
  • Address all product-related queries on time
  • Hold educational and informational training sessions to enable our clients to use UiPath products effectively
  • Provide developers with customers’ feedback and contribute to identification and creation of new features or products
  • Perform initial or secondary investigations and respond to online and phone support requests
  • Deliver periodic reviews with customers (e.g. Health checks)
  • Proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
  • Collaborate cross departmentally within UiPath to establish and communicate best practices

Requirements:

 

  • A degree in Computer Science or relevant degree
  • A minimum 3-5 years experience in programming .NET (C#, C++, VB, Java or Powershell)
  • Fluency in written and spoken English is mandatory
  • 3-5 years relevant work experience in a customer-facing, technical account management
  • Previous experience working with Automation Anywhere, Blue Prism, Pega or Nice is preferred
  • SaaS and Cloud experience a benefit
  • Solid technical background with hands on experience in digital technologies
  • Experience in technical support, project management, technical sales and consultancy. Previous experience in application or implementation support domain is a plus
  • Experience in one or more of the following is desirable:  Windows and Linux server infrastructure, IT, network troubleshooting, and security
  • Familiarity with software and front-end development
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Willingness to travel approximately 50%

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