We are seeking a graduate IT Support Consultant who can support and deliver the technical aspects of product deployments for Robotic Automation Process (RPA) and Incentive & Compensation Management (ICM) customers.
Initially the Consultant will provide remote Support to clients whose solutions have been deployed into a Production environment to track and manage issues arising and provide work- arounds, fixes and solutions.
This is a technical support & consulting role which will lead to the direct interaction with customers to understand their business issues and to design and implement creative solutions to integrate the data with RPA and ICM solutions.
Lanshore International employees are highly motivated, who thrive on achieving success for our customers. Lanshore works with multiple software vendors and their products leveraged by our customers to influence and improve their operational performance.
To be effective with Lanshore’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. We pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. This is an exciting opportunity to play an important role in a successful and growing software consultancy company in an expanding market.
Implementing & supporting the solutions of our business partners (including beqom, SAP-Callidus, Varicent, NICE, UIPath, Softomotive, Blue Prism and others) allowing companies to integrate valuable but disparate data from existing software applications, automate reporting, and drive efficiency and increase company productivity.
Education to degree level in Computer Science or related subject
Troubleshooting and resolving customer issues arising from their deployments of the RPA and ICM solutions
Using Client Support technologies to administer, track and manage issues
Prepare Root Cause Analysis for issues
Implement & support customer deployments of the RPA and ICM solutions for clients
Integrate RPA/ICM applications with other enterprise systems and data sources
Work closely with customer and Lanshore team members on all technical aspects of a Lanshore deployment, including but not limited to – data mapping, integration design and implementation, report design and implementation.
Work with other experienced Lanshore Consultants to share best practices and knowledge
Work closely with Lanshore’s offshore team in Costa Rica to deliver successful solutions
Knowledge of MS-SQL stack and SSMS
Knowledge of data handling and SQL
SSIS for Azure
MS Visual Studio specifically Report Designer
Excellent technical and analytical skills
Comfortable working in a Windows environment
Working with Cloud-based solutions
Excellent organisational skills, ability to set own task lists and time lines
Excellent verbal and written communication skills in English language
Ability to work in a team
Demonstrate interest and ability to communicate across technology and business boundaries
Willingness to travel up to 10%
Valuable skills. The following skills are considered added-value, and not necessarily pre-requisites for the role:
Advanced SQL , PL/SQL.
Programming Java, Python
Logical and physical database design.
Knowledge of integration and automation processes.