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Robotic Process Automation (RPA) is transforming the financial sector with its ability to automate repetitive tasks and streamline processes. The Industrial Bank of Korea (IBK) is a prime example of how RPA can save time, reduce costs, and improve efficiency. In a recent UiPath article, KT Kim, Digital Transformation Lead at IBK, revealed that the bank has saved a staggering 900,000 hours per year and deployed more than two million automation hours. Let’s dive into how this level of success was achieved.

The Power of RPA Automation in the Financial Sector

Banks and financial institutions are continuously looking for ways to improve their services, increase efficiency, and reduce costs. RPA automation is proving to be a game-changer in this regard. By automating tasks that were once done manually, RPA allows employees to focus on more complex and creative tasks, boosting productivity and job satisfaction.

The UiPath article (https://www.uipath.com/blog/industry-solutions/automation-critical-asset-for-finance-and-insurance-leaders) highlights the success of the Industrial Bank of Korea in embracing RPA technology. Through the implementation of RPA, the bank has been able to save a staggering 900,000 hours per year and has deployed more than two million automation hours.

The Industrial Bank of Korea’s Success Story

KT Kim, Digital Transformation Lead at IBK, has overseen the successful implementation of RPA in the bank. The process began with identifying repetitive tasks that could be automated, such as data entry, invoice processing, and customer service inquiries. By automating these tasks, the bank was able to significantly reduce the time spent on them, freeing up employees to focus on higher-value tasks.

The benefits of RPA were immediately evident. Not only did the bank save time, but they also increased accuracy and reduced human error. The cost savings were substantial, and the positive impact on employee morale was noticeable. With employees focusing on more complex tasks, job satisfaction and productivity increased, leading to a more efficient and effective workplace.

Lessons Learned for Other Financial Institutions

The Industrial Bank of Korea’s success with RPA automation is a prime example for other financial institutions considering RPA implementation. By embracing this technology, banks can expect significant time savings, improved efficiency, and reduced costs. Key steps to ensure successful implementation include:

  1. Identifying tasks that can be automated: Focus on repetitive, time-consuming tasks that do not require human creativity or critical thinking.
  2. Investing in the right RPA tools: Choose the best RPA solution for your organization’s needs to ensure seamless integration with existing systems.
  3. Training and support: Provide employees with the necessary training and support to maximize the benefits of RPA.


The Industrial Bank of Korea’s staggering success with RPA automation demonstrates the transformative power of this technology in the financial sector. By saving 900,000 hours per year and deploying over two million automation hours, IBK has set a benchmark for other financial institutions to follow. By adopting RPA, banks and financial institutions can reap the benefits of increased efficiency, reduced costs, and improved employee satisfaction. The future of finance is here, and it’s automated.