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Robotic Process Automation (RPA) has transformed the way organizations manage their business processes, improving efficiency, reducing errors, and saving time. A Center of Excellence (COE) for RPA is a centralized unit responsible for driving the implementation, governance, and continuous improvement of RPA initiatives within an organization. To ensure you choose the right COE for your business, it’s essential to evaluate it based on several critical factors. In this article, we will discuss the top 5 criteria to consider when evaluating a COE for RPA.

  1. Expertise and Experience:

One of the primary factors to consider when evaluating a COE for RPA is the team’s expertise and experience. Look for a COE with a diverse team of professionals, including business analysts, RPA developers, and solution architects, who possess deep knowledge of RPA tools and technologies. The team’s experience should span across various industries and use cases, demonstrating their ability to adapt and cater to your organization’s specific requirements.

  1. Governance and Methodology:

A successful RPA implementation requires a robust governance framework and methodology to ensure smooth execution and long-term sustainability. Assess the COE’s approach to RPA governance, including its strategy for process selection, prioritization, and risk management. The COE should have a well-defined methodology for deploying RPA solutions, encompassing process discovery, design, development, testing, and maintenance.

  1. Scalability and Flexibility:

As your organization grows, your RPA needs will evolve, and your COE must be able to scale and adapt accordingly. When evaluating a COE, consider their ability to handle an increasing volume of RPA projects and deploy solutions across different departments and locations. Their technology stack should be flexible and compatible with your existing systems, and the COE should demonstrate a willingness to collaborate with your IT team to ensure seamless integration.

  1. Training and Support:

Effective training and support are crucial to the success of any RPA initiative. A high-quality COE for RPA will prioritize training and knowledge transfer, ensuring your employees have the necessary skills to manage and maintain RPA solutions. Assess the COE’s approach to training, including their training materials, resources, and support for certification programs. The COE should also offer ongoing support, providing troubleshooting assistance and timely updates to RPA solutions as needed.

  1. Success Metrics and ROI:

To measure the effectiveness of a COE for RPA, you must evaluate its performance based on success metrics and return on investment (ROI). The COE should have a proven track record of delivering RPA projects on time and within budget, with quantifiable improvements in efficiency, cost savings, and employee satisfaction. Request case studies or references from the COE to gain insight into their previous projects and gauge their ability to deliver measurable results for your organization.


Evaluating a Center of Excellence for Robotic Process Automation is a crucial step in ensuring the success of your RPA initiatives. By considering factors such as expertise, governance, scalability, training, and ROI, you can select a COE that aligns with your organization’s objectives and drives sustainable, long-term growth. With the right COE in place, you can unlock the full potential of RPA and transform your business processes for the better.


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We manage automation for our partner: UiPath