Lanshore: Advancing Intelligence

Retail · Services

Eliminating backlogs and getting orders to customers in retail

Apparel company

Doug Erb, Founder & CEO · Published · Last updated

Doug Erb has designed, built and run sales compensation systems since 2000, from Callidus and Trilogy through Varicent, Xactly, CaptivateIQ, Performio and SAP Commissions, and today leads Lanshore's SPM and agentic AI practice.

Challenge

Order processing backlogs were delaying shipments and frustrating customers during peak periods.

What Lanshore did

We replicated the manual order process with RPA and tuned it until a full order ran in eight minutes.

Result

Order processing time cut to 8 minutes

Backlog cleared

Peak-period orders shipped on time

Stack used

Related: How we deliver AI Assisted SPM

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