Public Sector · Services

Automation of civil reports for a government office

Government office

Doug Erb, Founder & CEO · Published April 22, 2021 · Last updated July 8, 2026

Doug Erb has designed, built and run sales compensation systems since 2000, from Callidus and Trilogy through Varicent, Xactly, CaptivateIQ, Performio and SAP Commissions, and today leads Lanshore's SPM and agentic AI practice.

Challenge

Weekly civil reports consumed hours of staff time that should have gone to serving constituents.

What Lanshore did

We automated report generation end to end, cutting the weekly run to 15 minutes.

Result

Weekly run time reduced to 15 minutes

520 annual work hours freed

Staff redeployed to constituent service

Stack used

UiPath RPA

Related: How we deliver AI Assisted SPM