Challenge
The commission process had been broken for over a year. Payments went out on manual overrides, statements couldn't be trusted, and every cycle added more workarounds on top of a mis-architected implementation.
What we did
We redesigned the SPM architecture from the plan document down: rebuilt crediting and calculation logic, removed the override layer, and re-established a controlled monthly cycle.
Result
Systematic calculation accuracy restored
Manual override layer eliminated
Controlled, repeatable monthly cycle re-established
Stack used
- SPM platform re-architecture
- Plan logic rebuild
Related: How we deliver Agentic SPM