Every year, every month you see it happening. A company is frustrated with their existing software plagues us all. It starts with a few minor glitches, maybe an outage. Maybe you go further back, to the implementation which took longer than expected.
Whatever the case, there was a seed of discontent that was planted and it has grown into a full-fledged Sequoia. You have had it and want to switch. Well, let’s take a look at this quandary of a problem as you have likely invested a fair amount of money already to get the software to run. Below are the list of questions you should be asking yourself and your vendor.
- Is the core of my problems caused by myself, my data, or my
A lot of times what you find is you tried to bite off more than you could do. Rather than implementing in phases you went full board. Or you can look back and realize that the proper project prep never happened (the other side of this is you can take forever doing this). Maybe your people just weren’t bought in.
- What is it this software lacks?
The grass is always greener on the other side. Why did you get this software in the first place? Review the decision process, go back and understand why the reasons you bought haven’t been realized. Maybe there is a simple solution here.
- How much money did I dump into this thing?
Lets be real, if you put a lot of cash in, sometimes putting more in is a lost cause. As you spend more it does get harder to switch. Someone will have an egg to their face, often times it can cost you a job. You have to be pragmatic and allow people to admit mistake so that you don’t lose a ton more.
- Does my vendor care about me? About my industry?
This is the one that chaps me. When they stop treating you right as a customer, honestly, it is time to start looking. Everyone, even the smallest group deserves some attention. The other interesting note, is to see if they have an industry specific flavor and are delving into that segment with further investment.
- Where is this software going?
Do they invest in the software? Are you seeing a product road map with new releases? This is critical, as a lot of companies buy software for the feature upgrades and knowing that enhancements are coming from the vendor, upgrades their own IT shop doesn’t have time to do.
While this is a pretty high level at a few questions, I think these are some well-rounded items to kick up conversation. Lastly, being a service company that implements software, I think you should switch every other year… It’s good for business.
- On October 29, 2015