In the very beginning of building your Nearshore team, it is important to understand the role that they will be playing within your organization. Most often I see them setup as testers, developers or software configuration experts. However, knowing what you expect for this group to be will help you identify what type of person you are looking to hire into the group.
When we bring people onto our team we have them go through an interesting interview process, which combines technical aptitude, English speaking capabilities and general awareness from a consultative approach. The idea for our group is that most of these people will be doing configuration and working directly with customers. It is important that they understand how to interact with customers both speaking and writing fluent English.
On occasion we have people come in who will be doing software development for us, in this case we put them through a battery of technical tests that determine whether they know the programming language, have relational data knowledge and can debug existing software. Of course the final and most important filter for any group is whether or not they can fit in organizationally. This is probably the most important piece and why every person we hire has one final interview, not with me, but with someone on the team that gives them the final green light.
- On December 1, 2014