Over the next series of blogs I will cover how to lower your total cost of ownership for systems and services related to the implementation, configuration and ongoing maintenance of your corporate support structure.
Recently I covered the best way to get the team up and going for a project (this included finding the correct team members). This touched at a high level how to make these teams effective; what I want to point out now is where they can be most successful. If you think about the end state of running and maintaining a system, there are several building blocks.
Lets start with implementations of systems (yes I know, there are a lot of steps that are business critical to define before that, but I will save that for another day) when servicing US organizations I have found that one of the key pieces they start and leave their counterparts out of, is the gathering of requirements.
Much like in the United States, it takes someone with a consultants mind and high business skills to gather requirements. Finding these people that can speak English and communicate excellently can be difficult and typically they don’t fall into a traditional hourly band. In order to be successful it will be critical to start installing key people that fit that mold initially, so that in the future they can run those types of engagements.
For the time being it is important for those who will be engaged long term on the project to be on the requirements sessions. They will need encouragement to speak and offer value, but once they have the confidence those people will become critical cogs in lowering your total overall cost. They will be the beacons for all others that are part of your Nearshore team in which you experience the significant cost savings.
To the point: If you intend on having a blended model to lower your total overall cost, it is imperative to have those people, at least those who will be part of the project team over the long haul, to be in the requirements gathering efforts. This will help them gain the business knowledge necessary to translate to others who are on the team and have a smooth flow of understanding and expectations. If you think about it, how well does it work when you tell someone something and then they tell someone else? Your better off having them be a part from the start.
- On December 8, 2014