We are at that time of year when we reflect on the past year and think about the future.   For businesses that means planning and change.  For people, it might mean some of the same.  That is not what this blog is about.  I wanted to single out some of the nicest acts of kindness… Read More


Every year, every month you see it happening. A company is frustrated with their existing software plagues us all. It starts with a few minor glitches, maybe an outage. Maybe you go further back, to the implementation which took longer than expected. Whatever the case, there was a seed of discontent that was planted and… Read More


Mark Twain is quoted as saying that “History never repeats but it often rhymes”.   Whether history repeats or it rhymes, it is historical data that is causing many energy trading organizations to take a look at Predictive Analytics. So, what exactly is Predictive Analytics and why do we care about it when we think about… Read More


These days it seems like when people aren’t spending their free time trying to figure out what the Cloud really means to them and their organizations, they are spending the rest of their time trying to determine what “Big Data” will mean to their organization and to them. Okay, maybe that is an exaggeration but… Read More


When selecting and implementing a Sales Performance Management system there are many critical steps in the process.  In this blog I will cover what is the most essential step: the stakeholder buy-in.  Why is this most important step you ask?  Well, without the interest of this group the project is destined to fail.  I remember… Read More


Most of the people that are starting a job in a Nearshore team don’t know what to expect or how to behave in a company that uses this kind of strategies to supply services to their customers.  In this kind of companies you will work with people with different skills like financial and accounting, call… Read More


Many of us have faced the situation where our boss lives and works in another country. How do you do in order work efficiently and without a close supervision? Here’s the answer: First of all, when you get hired in a company that has multiple offices over the world, your boss will introduce him/herself to… Read More


 There are two main places where I have personally seen the most benefit of having a multicultural group: our larger organizations that need help in several languages and understanding business concepts that are in different areas in Latin America, and also with our partner organizations trying to service and penetrate that segment.  Yes, that’s my… Read More