Successful ICM project? Its all about data… We have been having an internal discussion, what are the most critical aspects of an ICM project, the differences between success and failure – Teamwork? Executive sponsorship? Architecture? Reporting? The view of our most experienced ICM project managers; it’s all about the data. Customers buying an automated ICM… Read More

  I have been implementing Commission software for around 16 years now, and seen a fair amount of implementations with different software packages.  There are some general things that happen, regardless of the space-time continuum in these projects.   You have to know what you’re calculating. What you want to show people. And how to… Read More